Support & User Guides
Technical Support
We would encourage you to look through our FAQs and online user manuals for a quicker turnaround. When contacting us, please make note of our working hours below.
Support Information
If you are encountering a problem with BusyCal or BusyContacts and need help solving it, please send your log files for technical support. By examining your log files, we can quickly identify problems and provide a solution.
Click the appropriate button above to send your logs to us. This will launch your default email application and create a new message addressed to support@busymac.com with your log files attached as a zip file. The information in the logs will be kept confidential, used exclusively for troubleshooting, and be deleted after the issue is resolved. Please provide a description of the problem in the body of the message. We will examine your logs and try to respond as soon as possible.
For anything else, feel free to write to info@busymac.com.
Our working hours are:
- Monday to Friday: 10am to 6pm GMT
- Saturday to Sunday: 11am to 4pm GMT
- Public holidays: 12pm to 4pm GMT
Emails are replied to on a first-come first-served basis. Due to the high volume of emails we receive, a reply may take between 36 to 48 hours. Your patience is much appreciated.